Graduate, Experience in Travel Industry, Voice and EBIZ.

Experience in B2C Call Centre: International Holidays / Domestic Holidays / Forex /Visa & Others

Analysis and Independent decision-making, Leadership Qualities. Must have earlier managed a team  and should be on papers also.

6 day working, 24/7 shifts, rotating weekly off.

Excellent communication & Soft Skill

Should have exposure to handle sales process and worked on Sales Targets preferable from the Travel / Hotel / Airline Industry

Should have managed / worked in a voice process (BPO / Telesales experience preferred)

Should possess drive and clear understanding on SLA delivery / Responsible for maintaining and achieving team SLA targets and conversions and revenue targets

Facilitates and coordinates all team requirements

Drive team members to meet/exceed customer requirements (SLAs).

Excellent people management and communication skills

Ability to work under pressure in stringent targets

Managing Attrition & Timely escalation of people issues.

Identification of soft skills, training needs and responsible for Process Training of each Team Member

Linking process SLAs to Agent KRAs and driving team behaviour based performance

Incentive / Performance Management monitoring

Guiding and coaching team members, Building relationship within team

People Development while maintaining discipline within team, Implementing corrective actions as required

Call taking as per process requirements

Managing a team, Client management, Self starter, Effective communications Skills, Coaching and Development of his Team Members, Driving sales Numbers